Responsible Gaming
Gaming Should Be Entertainment
At Parimatch Live, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Gambling always carries risk, and the house always has a mathematical advantage. Play only with money you can afford to lose, and never gamble to chase losses or escape personal difficulties.
Age Verification
Online gaming on Parimatch Live is strictly reserved for individuals who are 18 years of age or older, or the legal gambling age in their jurisdiction in India, whichever is higher. We are committed to preventing underage gambling and verify the age and identity of all users before allowing account access.
If you are under the legal age, please do not create an account. Parents and guardians are encouraged to discuss responsible gaming with their children.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Gambling with larger amounts of money or for longer periods than intended
- Constantly thinking about gambling or past gambling experiences
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family members or friends
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or accumulating debt to finance gambling
- Experiencing mood swings or irritability when not gambling
- Failed attempts to reduce or control gambling
- Neglecting work, school, family, or personal relationships due to gambling
- Experiencing financial difficulties or loss of savings
If you experience any of these signs, please reach out for help immediately.
Self-Help Tools & Control Features
Parimatch Live provides several tools to help you maintain control over your gaming activity:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount of money you can deposit into your account
- Loss Limits: Establish maximum loss thresholds to prevent excessive losses
- Session Time Limits: Set automatic session timeouts to limit the duration of your gaming sessions
- Reality Checks: Receive periodic reminders about the time spent and money wagered during your session
- Self-Exclusion: Voluntarily exclude yourself from your account for a set period (days, weeks, months, or years)
You can manage these settings in your account preferences at any time. If you need assistance enabling these tools, contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, confidential help is available:
India & Regional
- All India Institute of Mental Health (AIIMH): Leading mental health facility providing support for gambling addiction in India
- National Institute of Mental Health and Neuro Sciences (NIMHANS), Bangalore: Offers counseling and treatment for behavioral addictions including gambling disorder
International Support
- GamCare (United Kingdom): Free and confidential support for problem gambling | www.gamcare.org.uk
- GamStop (United Kingdom): National self-exclusion scheme | www.gamstop.co.uk
- Gambling Help Online (Australia): Free support and information | www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): Resources and treatment referrals | www.responsiblegambling.org
- National Council on Problem Gambling (United States): Helpline and resources | www.ncpgambling.org
These organizations provide free, confidential counseling, treatment referrals, and support for individuals affected by problem gambling.
If You Need Help
If you or someone you care about is struggling with problem gambling, please reach out for help today. Problem gambling is a serious issue, but support and treatment are available. Remember:
- Seeking help is a sign of strength, not weakness
- Support services are confidential and judgment-free
- Recovery is possible with the right support
Contact one of the organizations listed above or speak with a mental health professional. You can also contact our customer support team to enable self-exclusion or access additional responsible gaming resources.